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Altitude Enghouse Cloud Contact Centre

State-of-the-art and reliable customer service anytime, anywhere, and via any channel with Altitude CCaaS

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Agility, flexibility and scalability at competitive prices

Today’s customers expect a fast response and personalised service anytime, anywhere, using any device or communication channel. Whether you are talking to account holders or serving patients, the extensive set of Altitude Enghouse CCaaS features and functionalites equip you with a powerful and efficient contact centre solution designed to satisfy the most demanding customers as well as ensure a profitable operation of your business.

Omni-Channel Communication
➩ Seamless support of voice, email, SMS text, web chat, social media, video and more
➩ Intelligent Routing via universal queue for all media types
Outbound Dialing Solutions
➩ List-based preview, progressive and predictive dialling modes
➩ Advanced algorithms
➩ Enhanced industry compliance
Artificial Intelligence
➩ Better business insights
➩ IBM Watson
➩ Boost agent efficiency
➩ Highly accurate, automated responses
Integrated self-service
➩ Touchtone and Speech, NLU
➩ Fully integrated into call routing procedures
➩ Provisioning Portal for easy on-boarding
Reporting
➩ Real time and historical reports
➩ Comprehensive 360-degree view
➩ Standard and customised reporting
Recording and Quality Monitoring
➩ Meet compliance requirements
➩ Aids benchmarking and upskilling
➩ Multimedia and screen recording
Integration Capabilities
➩ Open API Suite
➩ Client and Server Side flexibility
➩ Embedded or side-by-side
Web Accessible Interface
➩ Agent, Supervisor and Administrative and support SSO
Voice Switching Capabilities
➩ Built in soft phone, Skype for Business Integration
Social messaging
➩Engage across all major messaging platforms including SMS, WhatsApp, Facebook Messenger
➩ Adding new channels is easy, no IT required

Secure in the Cloud with Altitude Enghouse CCaaS

Altitude Enghouse CCaaS supports centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities. Moving infrastructure and services to the cloud boosts security and can give you more control over your infrastructure and users.

Easy to deploy, easy to use

Altitude Enghouse CCaaS offers rich omnichannel features with an intuitive interface which enables fast setup and seamless integration with existing systems. No complicated training required.

Feature-rich all-in-one solution

Take advantage of the latest omni-channel customer engagement functionality and enjoy instant scalability, business agility and analytics. Altitude Enghouse CCaaS empowers your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience.

Empower your agents with Altitude Enghouse CCaaS features

Agents can focus on every interaction leveraging AI and intelligent bots. Altitude Enghouse Cloud Contact can provide suggestions and relevant information to assist both agents and customers and deliver a personalised experience. Leverage intuitive Altitude Enghouse Cloud Contact features, tools and powerful analytics to develop and make the most of each employee.

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