Altitude Enghouse Cloud Contact Centre
State-of-the-art and reliable customer service anytime, anywhere, and via any channel with Altitude Enghouse CCaaS
The right choice for your business
With competitive cloud contact centre pricing and different bundles to chose from to suit your needs, you can opt for the best Cloud contact centre for your company.
OMNICHANNEL MULTIMEDIA
Start your contact center with Digital Multimedia Channels
- Multimedia - Web Chat , Email*, SMS
- Social Media - Facebook & Twitter
- Messaging Apps - MS Teams & Telegram
- WhatsApp & Viber **
STANDARD VOICE
For Small teams Starting Customer Service
- Voice (Inbound & Outbound)
- Basic IVR and Prompting
- Calendar & DNIS Based Routing
- Callback Requests
- Unified Agent Desktop(WebRTC)
- Agent Dashboard Leaderboard
- Contact History
- Click to Call
- Supervisor Monitoring Dashboard
- Real Time Monitoring
- Agent Assistance
- Barge-In, Whisper-In, Listen-In
- Historical Reporting
- Call Recording with Storage (3 Months)
- Platform API’s
- SMS Notifications *
- Email Notifications *
ADVANCE VOICE
For Mid-sized teams enhancing Omnichannel Customer Service with Advanced Features (Includes Standard Voice)
- Advanced Predictive Outbound Dialer
- Multiple List Dialing
- Proactive Outbound IVR Blaster
- Advance Strategy Manager
- Skill Based Outbound Dialing
- In-built Do Not Call (DNC) List
- Voice Portal IVR
- Intelligent Skill Based Routing
- CRM Connectors – Salesforce, SAP, MS Dynamics, Siebel
- Voice Mail
- Number Masking
- Missed Call Alerts
- Agent Knowledgebase Management
- Advanced Reporting
ENTERPRISE
For Large teams that need Customized Omnichannel Capabilities (Including Standard Voice and Advance Voice)
- Speech Enabled IVR
- Voice Bot
- Blended Voice Inbound & Outbound
- Chatbot
- Digital outbound – WhatsApp Outbound
- Co-browsing
- Video Call
- Workforce Management
- Multi-Campaigns
- Screen Recording & QA
- Single Sign On
- Wallboard
* Additonal Cost may get apply
Altitude Software
9 Hazi’t St. Hemand,
Hemed -5029500
Israel
Tel: +972 3 6471122
Email: [email protected]